• • Have you tried the company/agency first? Note who you contacted, when, and what they said.
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  • What outcome do you want? (refund amount, correction, cancellation, repair completed, etc.)
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  • Timeline: key dates (purchase/service date, when the problem started, deadlines).
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  • Receipts & documents: invoices, contracts/estimates, billing statements, warranties, screenshots.
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  • Proof of payment: last 4 digits + method (card/cash/Zelle/etc.) Don’t send full account numbers.
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  • Names + contact info: business name, location, and any employee/rep names you dealt with.
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  • Your best contact info: phone/email + best times to reach you.
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  • Photos/video (if relevant): damage, unfinished work, product issues, messages from the business.
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  • Safety/privacy check: remove SSNs, full bank/card numbers, passwords, medical record IDs.
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  • If it’s a scam: how they contacted you, the link/number used, and whether money/gift cards/crypto were sent.

Please allow 2 Helps You 24-48 hours to respond to your request.