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Federal Trade Commission (FTC) Fraud and scams reporting |
Use FTC to report scams/fraud (impostors, fake prizes, phishing, shady online sellers). Your report helps law enforcement and regulators track patterns and take action, and the FTC provides step-by-step guidance on what to do next (how to stop further loss, recover accounts, etc.). |
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Consumer complaints |
Use TX AG to file a consumer complaint against a business in Texas (deceptive practices, failure to deliver, refund issues, contract disputes). They can review complaints, contact businesses, and pursue enforcement when there’s a broader pattern. This is a strong option when you want an official state-level record and escalation path. |
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Business complaint record |
Use the BBB to check a business’s track record (complaints, patterns, ratings) before you hire/buy, and to file a complaint to create a public record and request a response. It’s especially useful as a due diligence step and for documenting issues, but it’s not a government agency and can’t force outcomes. |
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city service issues; may route to code enforcement, water billing, etc. depending on issue |
Good for city-managed problems and documentation.
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Public Utility Commission of Texas (PUCT) electric, telecom, some water-related complaint pathways
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File a complaint if you can’t resolve it with the provider. |
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Texas Department of Insurance (TDI) home/auto/health insurance complaints, claims delays/denials, unfair practices |
Good for storm-claim disputes and coverage issues. |
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Texas Department of Licensing and Regulation (TDLR) licensed contractors/trades: electricians, HVAC, tow trucks, etc. |
Use to verify licenses and file complaints against certain licensed professions. |
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Texas Real Estate Commission (TREC) real estate agents/brokers, inspectors, and some related complaints |
Helpful for inspection disputes or agent misconduct complaints. |
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Texas Department of Motor Vehicles (TxDMV) dealer complaints, title/registration issues, odometer concerns |
Useful for “car dealer won’t give title” type problems. |
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Texas Health and Human Services (HHS) nursing homes / long-term care facility complaints, certain healthcare-related grievances |
More “care quality” than billing, but important for consumer protection. |
